FAQ
We offer standard and express shipping options. Standard delivery takes 3-7 business days, while express shipping arrives within 1-3 business days.
Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. You can check the estimated shipping time at checkout.
Once your order has been shipped, you will receive an email with a tracking link to monitor your package’s journey.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. Please contact our support team as soon as possible for assistance.
We offer a 30-day return policy for unworn and undamaged items. Customized or engraved pieces are non-refundable.
How do I return or exchange an item?
To initiate a return or exchange, please visit our Returns & Exchanges page and follow the instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
How should I care for my jewelry?
To maintain the beauty of your jewelry:
- Avoid exposure to water, perfumes, and harsh chemicals.
- Store pieces in a soft pouch or jewelry box when not in use.
- Clean regularly with a soft cloth.
Can I wear my jewelry in the shower or while swimming?
We recommend removing your jewelry before showering, swimming, or exercising to preserve its shine and longevity.
Do you offer custom jewelry or engraving?
Yes! We offer personalization services on select pieces. Check the product page for customization options.
Refer to our Size Guide for instructions on measuring your ring size at home.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Klarna for installment payments.
Yes! Digital gift cards are available in various amounts and can be purchased here.
How can I contact customer service?
You can reach us via:
Phone: +33 1 23 45 67 89
Email: support@yourshop.com
Our team is available Monday to Friday, 9 AM - 6 PM (CET).